Responsible Gambling

Signs of Problem Gambling

• Chasing losses by increasing bets after losses occurs when an individual feels compelled to win back money lost, leading to greater financial strain.
• Spending more than intended highlights a lack of control, where individuals frequently exceed their budget, impacting overall financial health.
• Hiding gambling activities indicates a desire to conceal behaviors, often leading to secrecy and further complications in personal relationships.

Self-Exclusion and Deposit Limits

Explain how players can use each operator's account tools to set deposit, loss, wagering or session limits, and how to request a temporary or permanent account break or self-exclusion through customer support. Include BetStop, the Australian Government's free national self-exclusion register, which covers licensed Australian online and phone wagering providers for periods from three months to a lifetime.

Australian Help and Support

• Gambling Help Online provides free, confidential support 24/7 through online resources and counseling.
• National Gambling Helpline at 1800 858 858 offers professional assistance 24 hours a day, seven days a week.
• Lifeline can be reached at 13 11 14 for crisis support and immediate assistance.

How WithHeart Promotes Safe Play

WithHeart promotes safe play by clearly presenting risk information and responsible gambling messaging without glamorizing gambling as a means to make money. The site directs users to licensed operators and independent support services while ensuring that all content is intended for an adult audience. WithHeart emphasizes that gambling should be viewed solely as entertainment and encourages players to review an operator's license, terms, and safer gambling tools before participating.

Tips for Safer Play

• Set a clear budget for both time and money before starting to play, and stick to it strictly.
• Never chase losses; recognize that losses are part of gambling and should not be viewed as a way to recover money lost.
• Avoid gambling when feeling emotional or under the influence of alcohol, as these states can impair judgment.

Official Australian Regulators

• The Australian Communications and Media Authority (ACMA) oversees the Interactive Gambling Act framework, providing information about licensed and blocked online gambling services.
• Victorian Gambling and Casino Control Commission regulates gambling activities within Victoria, ensuring compliance and consumer protection.
• New South Wales Independent Casino Commission manages casino operations in New South Wales, focusing on integrity and sustainability of the gambling environment.